Onboarding
One off
On every tier, scaled to the size of your business. It stands up your own instance and gets your team working in it. What it covers.
Pricing
Priced on adoption, not on seats.
The more of your organisation runs on an agent workforce, the more it’s worth, and the more it costs. That’s the whole model. Your people are free and unlimited, always, because charging per head would tax the one thing we most want you to do.
PartWhat you pay forShape
PEOPLEEveryone in your business, however many that isFree
ONBOARDINGGetting your instance stood up and your business running on itOne off
SUBSCRIPTIONPlatform access, your Team agents, your support level, and an environment sized to themMonthly
USAGEWhat the models cost to run your agents, with nothing addedAt cost
SERVICESBuilding custom agents and the work around themHourly or fixed
Your people are free, always · no per seat fees, ever · model usage at cost, nothing added · onboarding on every tier, never optional · a live usage meter and a cap you set · full ownership of everything you build · your people are free, always ·
01 · How pricing works
Four parts, and not one of them is a seat.
Charging per person would tax adoption, which is the thing that makes an agent workforce worth having. So we don’t. You pay for how much of your organisation actually runs on it.
It also means you never fund a platform ahead of the evidence. Start with the agents covering the work that costs you most, let them earn their place, then widen.
Subscription
Monthly
Access to the platform, your Team agent allowance, the support level that comes with your tier, and an environment provisioned for the size of workforce you run, so performance stays consistent as it grows.
Usage
At cost
What the models cost to run your agents, passed straight through with no markup. Establish runs on models we manage, billed at cost with your monthly subscription, and from our Expand tier and upwards you can also use your own model accounts.
Services
As needed
AI professional services, hourly or quoted by project. This is how custom agents get built when you want a role only your business has.
02 · The progression
You move up when the numbers already justify it.
Your tier follows adoption, and adoption follows value, so a larger cost only ever arrives after the evidence for it. Before anything changes you can already see how many agents are working, how many hours they covered, and how little of it needed a person.
That’s the point of pricing it this way. A larger workforce genuinely costs more to run and needs a larger environment behind it, and by the time you need one you’re looking at your own numbers rather than taking our word for it.
What one agent is
One agent is one role, not one task.
Think of an agent as a member of the team with a single job description, left to get on with it. Riko holds data and reporting. The daily brief, the weekly report and the checks in between are all Riko’s job, done on its own, every day, inside the permissions you set.
Only these shared agents are counted. Your people, their personal agents and every skill are unlimited and never counted, on every tier.
RI
RikoData and reporting
1 agent
- Daily, 07:00Performance brief to the trading channel
- HourlyChecks sales, stock and returns for anything unusual
- MondaysWeekly report for the leadership meeting
- Month endReconciliation summary for finance
- On requestAnswers questions from anyone in the business
Five jobs, one role, counted once
Establish
Your first agents, on the work that takes the most time.
A focused workforce on the tasks your team repeats every week, trained on how your business does them and working whenever the work is there.
10
agents on your teamEach holds a role and works on its own, for everyone
People, skills and personal agents are free
$1,900 /month
$190 per agent
Extra agents at the same $190 rate.
Onboarding scoped with you*
- Dedicated environment, sized for a focused workforce
- Platform management support, in a shared channel
- Agents working around the clock
- Month to month
Expand
Agents working alongside several teams.
Support across more of the business at once, so your people spend less of the day on routine work and more on the decisions only they can make.
25
agents on your teamEach holds a role and works on its own, for everyone
People, skills and personal agents are free
$3,750 /month
$150 per agent
Extra agents at the same $150 rate.
Onboarding scoped with you*
- Dedicated environment, sized for several teams at once
- Platform management support, with priority response
- Use your own model accounts
- Agents working around the clock
- Month to month
Embed
Agents built into how the business runs.
A workforce large enough to carry routine work across most teams, every day of the week, while your people set the standard and handle what needs judgement.
60
agents on your teamEach holds a role and works on its own, for everyone
People, skills and personal agents are free
$7,200 /month
$120 per agent
Extra agents at the same $120 rate.
Onboarding scoped with you*
- Dedicated environment, sized for work across most of the business
- Platform management support, with your own contact
- Use your own model accounts
- Agents working around the clock
- Month to month
Scale
An agent workforce sized to the whole organisation.
For multiple sites, brands or high volumes, with the workforce, environment and governance to match, and a named team working alongside yours.
100+
agents, sized to youEach holds a role and works on its own, for everyone
People, skills and personal agents are free
Priced with you
Rate agreed with you
Extra agents agreed with you.
Onboarding scoped with you*
- Dedicated environment, sized to your workload
- Platform management support, with a named team
- Use your own model accounts
- Agents working around the clock
- Month to month
*Onboarding time and cost vary with your requirements and how much AI your business already uses. We scope both with you before anything starts, and your monthly subscription begins once onboarding is complete. Model usage is passed through at cost with no markup, and shown in full on your usage and cost dashboard. Prices in AUD, excluding GST.
On every tier
Unlimited people and personal agents
No seat fee at any tier, and anyone can build and test agents in their own space. Adoption across the whole business should never carry a tax.
On every tier
Permissions and audit
Allow, ask and deny on every tool, and one audit trail covering every action taken.
On every tier
Everything is yours
The agents, skills, memory, connections, automations and applications you develop, whichever model runs them. Off boarding is supported, not obstructed.
Personal agents · never counted
Build as many as you like
Built and used by one person, run when they ask, with unlimited skills. No schedules, triggers or shared connections, so experimenting costs you nothing.
Team agents · your allowance
Only the ones at work count
Shared with the team, running on schedules and triggers, and connected to your systems with permissions and audit. Each has a named owner and a purpose, and pauses itself after 30 days without work. Going beyond your allowance needs an admin to approve it, with the cost shown first.
A workforce that works every hour, and asks almost nothing of anyone, isn’t an expensive one.
The platform reports what yours actually did. Agents at work, hours covered, tasks completed, and how many needed a person to step in. So the cost of the workforce sits beside the record of what it carried, in the same place, every month.
These prices are where we’re starting. We’re learning what each tier costs to deliver from the foundational clients running on the platform now, so they may change before general availability. Your onboarding is scoped on the first call, and the rate agreed with you doesn’t move afterwards.
Fair use of compute. Each tier includes an environment sized for the way most businesses at that tier work. If many of your agents consistently work at the same time, or you run data heavy jobs, your workforce may need more compute than your tier includes. When that happens we show you the usage behind it and agree any change with you before it reaches your invoice. Short peaks, like a sale weekend or the holiday rush, don’t count.
03 · Getting live
There’s no self serve tier, and that’s deliberate.
Every tier carries an onboarding engagement, scaled to the size of your business and scoped with you rather than sold at a fixed price. It isn’t an upsell and it isn’t optional. It’s the difference between software you bought and a system you actually operate.
You pay a monthly subscription and can leave at the end of any billing cycle, but this isn’t software you sign up to on your own. Every business starts with us alongside them.
RefWhat onboarding coversState
01Your own instance. An isolated environment provisioned for your business alone, not a partition of somebody else’s.Included
02Configuration. Permission stances, approval routes, retention and policy set to the way your business actually works.Included
03Migration. The knowledge, procedures and context you already hold, brought across so you don’t start from an empty system.Included
04Branding. White label applied throughout, so the product wears your name rather than ours.Included
05Your domain. Running on your own address, not a shared one with our name in it.Included
06Support channel. Connected to Slack or Google Chat, where approvals land and finished work reaches the people who need it.Included
07Training. Your team shown how to work with it, so adoption doesn’t rest on one enthusiast who happens to like the tool.Included
08Agents and connectors defined. The custom agents you’ll need built and trained, and any connectors that don’t exist yet, worked out with you so every build is estimated before it starts.Included
SEPARATEBuilding and training custom agents. Quoted as professional services, hourly or by project, against the role each one was defined to fill.Quoted
Most AI software is bought and never used.That’s an onboarding failure, not a product failure.
Handing someone a login and hoping is the industry norm and it’s why so much of this spend goes nowhere. We would rather charge for the weeks that decide whether it works than pretend it happens by itself.
Why it’s scoped rather than fixed. What onboarding takes depends on how much AI your business is already running. A team with tools already in play and people used to working this way needs far less than a business starting cold, and charging both the same would mean one subsidising the other.
You finish running without us. Onboarding ends with a working system your team is already in, not with a login and a set of tutorials. Everything you build is exportable, and off boarding is supported.
04 · Usage
Model usage at cost, with nothing added.
Usage sits beside your subscription and is passed through at exactly what the models cost. On our Establish tier, your agents run on models we select and manage, with usage billed at cost on the same monthly invoice as your subscription. From our Expand tier and upwards, you can also connect your own model accounts and pay the provider directly. We work with both subscription and API accounts and set up the mix your business needs, with sensitive data running on API accounts under the provider’s commercial data terms.
Our focus is the platform, the support behind it, and building and managing agents that work well for your business. If your usage grows, we’ll help make sure none of it is wasted and that there’s clear evidence of the value it’s delivering.
A live meter
You see it as it happens
What your workforce is costing, in real time, per agent and per person, with a cap you set. We tell you before you approach it, never after.
At cost
Nothing added, ever
Whichever model runs the work, you pay what it costs. Budgets by agent or person stop one busy agent running away with the month.
No surprises
An estimate before you start
We estimate your model usage during onboarding, so the first bill looks the way you expected it to.
Your best people move faster.The work nobody had time for gets done at all.
Because you pay on adoption, you should be able to see what adoption bought. The platform reports what your workforce actually did, so the invoice and the evidence sit side by side.
What gets counted. Tasks completed, when they ran, what they touched, and how many needed a person. Reported per agent and across the workforce, exportable to wherever your business already reports.
Measured on what changes for the team. Every order checked rather than a sample. The same standard at three in the morning on a Sunday as at nine on a Tuesday. The brief written before anyone arrives. Your people start the day further ahead than they could on their own, and the work that used to go late or go undone simply gets done.
05 · Foundational clients
Five foundational clients, and we choose them.
Not a discount programme and not a beta. Five businesses we work alongside far more closely than we’ll be able to later, whose operations shape what gets built next.
Five is the maximum, and it’s a real limit rather than a device. At this level of involvement we can’t do it well for more than five at once, and doing it badly for six would serve nobody. It also means fit matters as much on our side as it does on yours, so we select rather than sign.
01
You hold your pricing
The rate agreed with you stays yours for as long as you’re with us, whatever the published rates become later.
02
You shape the roadmap
What your operation needs goes into what gets built, in weeks, rather than into a queue behind a thousand other requests.
03
You get us, directly
Not a support tier. The people who built the platform, in your channel, while the workforce is being trained on your business.
04
Then it closes
Places have already gone. Once the five are in place the group is closed, and general availability follows when what we learn from them says we’re ready.
RefWhat we look for, and what makes this work both waysWeight
01A daily rhythm. Work that repeats on a schedule, where being late or missing it costs something real.High
02Enough volume to matter. Real process running, so the workforce has something worth carrying rather than a demo to perform.High
03Willingness to connect real systems. Agents trained on sample data aren’t worth having, and we would rather say so now.Essential
04Someone senior who owns it. One person who wants this to work and can clear the way when it needs clearing.Essential
We would rather have five clients this works completely for than fifty it half works for.
What these five run in production is what sets the published rates, decides what gets built first, and determines what general availability actually looks like. That’s why the selection runs both ways, and why a business we aren’t right for is better told early than signed and disappointed.
The trade is honest. You take on something early, and in return you get involvement, influence and pricing that nobody after you’ll have.
06 · Common questions
What people ask first
Will these prices change?
They may. We’re still learning what each tier costs to deliver, from the foundational clients running on the platform now, so the prices could move before general availability. The rate agreed with you doesn’t, for as long as you’re with us.
What does becoming a foundational client involve?
A conversation first, in both directions. Five is the maximum and some of those places have already gone. We’re choosing on fit, so we’ll be straight with you early if we don’t think this lands for your business. If it does, you hold the rate agreed with you for as long as you’re with us, your operation shapes what gets built next, and you work directly with the people who built the platform. Once the five are in place the group closes and general availability follows when what we learn from them says we’re ready.
Why is there no per seat fee?
Because a seat isn’t the thing doing the work, and charging per person would tax the one behaviour we most want, which is the whole business having access. You add people freely and pay for how much of the organisation actually runs on the workforce.
How is model usage charged?
At cost, with nothing added. On our Establish tier, your agents run on models we select and manage, with usage billed at cost on the same monthly invoice as your subscription. From our Expand tier and upwards, you can also connect your own subscription or API accounts and pay the provider directly. Either way you see it on your usage and cost dashboard, set budgets by agent or person, and set a monthly cap. We estimate it with you during onboarding so the first bill isn’t a surprise.
Why is onboarding scoped rather than a fixed price?
Because businesses arrive at very different starting points. Some already have AI running in pockets, people used to working with it, and clean systems to connect to. Others are starting from nothing. The work to get those two live isn’t the same, and a single fixed fee would mean one of them subsidising the other. We scope it with you and give you the number before anything begins.
What counts as one agent?
One role, however many jobs it does. An agent that reports on trading every morning, checks for problems every hour and writes the Monday report is one agent. What makes it count is that it has gone to work for the team. It’s shared with other people, runs on a schedule or trigger, or connects to your shared systems. Personal agents that one person builds and runs for themselves never count, and neither do skills. We count Team agents each day and bill on the average, so pausing one saves you money straight away. Any agent that goes 30 days without work pauses itself.
How do we get a custom agent built?
The agents you need are defined with you during onboarding, and each build is quoted as professional services, hourly or by project. We scope what the agent is responsible for, what systems it needs to reach, how much it’s allowed to decide alone and where it has to stop and ask. You get the number before anything starts. Out of the box agents need no build at all, and your own team can build agents and skills too.
Can we move between tiers?
Up or down as the operation changes, the same way you would move people between roles. Moving up is usually driven by the workforce growing, which is also when the environment behind it needs to grow to keep performance consistent.
What if we need more compute?
Each tier includes an environment sized for the way most businesses at that tier work. If many of your agents consistently work at the same time, or you run data heavy jobs, you may need more than your tier includes. We show you the usage behind it and agree any change with you before it reaches your invoice. Short peaks, like a sale weekend, don’t count.
Is there a lock in?
No. Subscriptions can be cancelled at the end of any billing cycle. Your agents, memory and skills are yours and you can export them at any time.
Do you offer a free trial?
No, and onboarding is the reason why. A trial of a platform nobody has configured for you tells you very little. The onboarding engagement is where you find out whether this works on your systems and your processes, and it ends with agents doing real work. If it isn’t right at that point there’s no ongoing commitment.
Ready when you are
We’ll scope your onboarding on the first call
Thirty minutes. We’ll show you the platform on your stack, scope the first agents, and be straight with you about what it costs to run and what the foundational group involves.